Job Postings

MAY 19, 2023 – TENANT LANDLORD COOPERATION (TLC) SUPPORT COORDINATOR/ADMINISTRATION

JOB SUMMARY:

The TLC Program: seeks to ensure marginalized populations have awareness of their rights with regards to housing, can navigate systems necessary to enforce their rights and/or receive assistance to navigate said systems; provide education, resources, and supports to tenants and landlords; improve landlord/tenant relations through reductions in conflict by increasing awareness and understanding of responsibilities.

The Tenant Landlord Cooperation (TLC) Support /Admin Coordinator performs all the necessary administrative duties as needed in the Tenant and Landlord Cooperation Program.

KEY RESPONSIBITIES:

Objective:	Typical Activities:
· Program Support and Administrative Activities	· Greets the public who are seeking to access the TLC program, answers telephone, takes messages, will make appointments when required, also direct them to requested staff person or will provide information regarding any of NECRC’s programs.
	· Provide support to marginalized tenants and landlords through a holistic lens which encompasses client-identified systemic barriers which threaten housing stability
	· Connect clients in need to additional supports through referrals (inter-NECRC, agencies/supports, gov’t) where possible
	· Conduct intake appointments in office and off-site with new clients
	· Input TLC files into Access and HIFIS database on a regular basis
	· Ensure coordinators’ reports are captured in central client database.
	· Coordinate data with TLC staff and ensure tracking and submission of file information regarding activities, outcomes, and challenges is accurate prior to inputting into databases.
	· Maintain communication with participating landlords, tenant, and partners when required.
	· Promote the TLC Program in participating North End and City-wide communities
Program Support and Administrative Activities	· Maintain housing search mailing lists and vacancy lists monthly
	· Maintain awareness of NECRC/NERI-wide programs to ensure cross promotion of community supports
	· Inform stakeholders of rights/responsibilities under the Residential Tenancies Act and other relevant legislation as required.
	· Ensure all communications with clients/partners/stakeholders are timely, clear, and professional
	· Regular verbal/written communications with TLC Lead Supervisor
	· Review and meet expectations of funders
	· Distribute Bed Bug kits and participant supplies as needed
	· Other duties as assigned

FORMAL EDUCATION/TRAINING AND EXPERIENCE:

Education/Training:	Experience:
· Grade 12 plus training or related post-secondary education	· 1-3 years experience working in a non-profit organization
	· 1-3 years experience in Community Development Work

OTHER KEY SKILLS/KNOWLEDGE:

Knowledge of the North End and inner-city communities (particularly the housing sector)
Vehicle and Driver’s License an asset
Independent, organized, with strong initiative.
Strong verbal and written communication skills (experience developing business plans and funding proposals an asset)
Demonstrated ability to work in teams with professionals and volunteers.
Demonstrated understanding of tenancy legislation and conflict resolution
Ability to maintain calm demeanor under stress.
Public speaking through presentations and display tables.
Ability to work in hectic environment in office and on site.

Proficiency in the use of computers:

Proficiency with MS Word, Excel, Access, and Outlook
Excellent written and verbal communication skills.

PERSONAL CHARACTERISTICS:

Maintain confidentially
Maintain standards of conduct
Be respectful, and posses sense of cooperation
Posses cultural awareness and sensitivity
Be flexible and versatile
Demonstrate dedication to community and position
Demonstrate sound work ethics
Be consistent and fair
Strong attention to detail

DECISION-MAKING AUTHORITY:

Recommends:

Decisions related to client services, case file management, engagement/outreach

Participates in decisions with others:

TLC Team meetings (Lead Coordinator and TLC Coordinators)
Housing Department meetings
Program budget allocations
Executes decisions of others

COMMUNICATION/KEY RELATIONSHIPS:

Internal Contacts within NECRC:

Executive Director
TLC Team Lead
NECRC/NERI Staff

External Contacts outside NECRC:

Community residents
Clients
Committees

WORKING CONDITIONS:

Location and Environment:

The TLC Coordinator position is located at NECRC (509 Selkirk Avenue)
Some work outside the office required to attend community meetings, deliver programming, conduct home visits etc..

Physical Effort:

Requires sitting for long period of time
Requires some physical strength to lift and carry office supplies
Ability to climb stairs as necessary

Sensory Attention:

Sight required to operate computer for extended periods of time
Hand-coordination to be able to use keyboards for extended periods of time
Hearing needed to communicate with visitors, clients, co-workers, etc either in person or on the phone

To apply, please send resume and cover letter detailing the relevant experience and/or training that will make you a good candidate for the position to Lindsay Schaitel email: lindsay@necrc.org by June 2, 2023.

Resumes without a cover letter will not be considered.

Thank you in advance for your application. Only applicants considered for the position will be contacted.

MAY 18, 2023 – TLC PROGRAM COORDINATOR

The North End Community Renewal Corporation (NECRC) is a local not-for-profit organization committed to the social, economic, and cultural renewal of the North End of Winnipeg.

NECRC has increased responsiveness to Indigenous peoples by promoting a workforce representing the North End community that we serve. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We encourage applications from North End residents, Indigenous persons, those with lived experience and members of equity-seeking groups to self-declare in their application. NECRC is committed to equity and inclusion.

Job Title	Tenant Landlord Cooperation (TLC) Program Coordinator
Incumbent
Department	☐Administration ☒ Housing ☐ Community Development ☐Economic Development ☐ Other:
Location	509 Selkirk Avenue, Winnipeg, MB
FTE/Wage	1.0 FTE
Work Hours	Full time 37.5 hours per week, evenings and weekends as required
Reports to	TLC Team Lead

Position Summary:

The roles and responsibilities of the Tenant Landlord Cooperation (TLC) Program Coordinator is to support and advocate for marginalized tenants facing housing instability. To increase awareness of rights and responsibilities on the part of both landlords and tenants with regards to rental housing; refer and connect tenants and landlords to other resources and supports as needed. Support the improvement and maintenance and prevent further deterioration to the quality of rental properties; to foster increased capacity of tenants, landlords, community organizations and government agencies to address barriers in rental housing stability. To improve homelessness outcomes through the application of holistic grass roots client-based direct advocacy.

The TLC Program: seeks to ensure marginalized populations have awareness of their rights with regards to housing, are able to navigate systems necessary to enforce their rights and/or receive assistance to navigate said systems; provide education, resources, and supports to tenants and landlords; improve landlord/tenant relations through reductions in conflict by increasing awareness and understanding of responsibilities.